Careers

Pinnacle Technology Solutions is a great place to start or continue your career in the IT industry.

We’re always looking for personable people that:

1. Want to serve our customers and coworkers well
2. Love solving difficult problems
3. Love working in a flexible team environment where you’re always learning and growing your skills

At Pinnacle, attitude, integrity, dependability, and a heart to serve others far outweigh any certifications, degrees, and advanced experience you may have. We can teach technical skills, but we can’t teach people to truly care about our customers.

Benefits

  • Casual small business work environment
  • Flexible work schedules
  • Plenty of paid time off
  • Frequent team lunches together
  • Company-provided phone and Internet service
  • Company outings
  • Retirement plan

Most positions are full-time in our Fort Wayne office, but for some positions, remote work would be considered, especially after a training period in Fort Wayne.

Interested or have questions?  Email a resume to careers@pintechfw.com

Available Positions

College Intern

If you are pursuing an IT-related degree and want a “real-world” summer or other part-time job experience, consider us for a paid internship.  You’ll get more hands-on experience and responsibility than most other internships you could pursue.  Even if you’re studying to be a developer, this is a great opportunity to grow your technical skills and understand better what businesses and users need.  Understanding the end goal and how programs/sites/services integrate into real users’ workflows will be immensely beneficial to you in the long-term.  You’ll be doing “real” work your first week, and gain a wide range of experience and exposure to various technical disciplines.

IT Support Specialist

We’re always looking for new IT Support Specialists to join our team. This position can be either full-time or part-time, and consists almost exclusively of working with customers to solve issues and perform adds/moves/changes. Sometimes this means answering phone calls and emails from customers having problems or requesting changes, sometimes this means going on site and addressing problems in person, and sometimes this means ordering, prepping, and deploying new equipment.

You will get to know the people at the companies you are working with, and we expect you to maintain a friendly, professional relationship with them.  We focus on quality rather than quantity – we want you to have the time to solve the problem “the right way”, rather than evaluating you on how fast you can close tickets or get people off of the phone.

Some basic technical skills are required, but largely this position is about customer interactions – solving basic user issues via phone or email (or documenting the problem and escalating as necessary), performing adds/moves/changes, and assisting with on-site projects. Many people gain enough experience in this role to become a Systems Administrator within 2 years.

Here are some of the areas you will get experience with:

  • Windows Server
  • macOS
  • iOS / Android
  • Voice Over IP Telephone Systems
  • Wired & Wireless Networks
  • Office 365 & Google Apps

Systems Administrator

This job is ideal for somebody who enjoys digging in and learning how to solve tough problems.  While IT Support Specialists work on user-specific issues, Systems Administrators are troubleshooting and applying policies to servers and networks to keep the entire network secure and functioning smoothly. Systems Administrators will also be in charge of managing smaller projects.

Desired Experience – we don’t expect you to know all of these things, but experience in some of these areas will be necessary:

  • Windows Server
  • macOS
  • iOS / Android experience
  • Voice Over IP Telephone Systems
  • Firewalls / Routing / VLANs
  • Wireless Network management
  • Low-voltage Wiring (Cat6 & Fiber)
  • Office 365 & Google Apps
  • Domain Registration & DNS Management

Senior Systems Administrator

A Senior Systems Administrator is the team leader for 2-3 Systems Administrator and/or College Interns.  This person must have 5+ years of systems administration experience and the personality to teach and mentor the junior members of the team. In addition, a Senior Systems Administration must have the professionalism to work directly with clients and manage larger projects, including onboarding new customers, ordering equipment, quoting projects, etc.  With some proven experience, a senior systems administrator may have the opportunity to start a new office in a different city.

Office Support

We do not have any open positions for office support at this time.  Feel free to submit a resume for future consideration, however.

Office Support staff are responsible for the non-technical aspects of the business, including (but not limited to) answering & triaging customer phone calls, monitoring incoming support tickets and system-down alerts, ordering & shipping software and equipment, maintaining inventory, ordering office supplies, etc.